The Sorento is Kia's entry in the mid-size crossover class. It's one of few in the category to offer both five- and seven-seat configurations, adding flexibility to a resume that includes Kia's penchant for strong value. The Sorento looks expensive inside and out, challenging upscale SUVs on the luxury front. This is a rare family vehicle that will make you feel richer even in its lower trim levels.
qwertyuuiopTerriffic car at a terriffic priceNovember 24, 2017
Overall Score
I didn't think a company could make as good a car as this one for the price they were charging. Thankfully, I was wrong! It is a smooth car with no problems and I am happy I took a chance!
Issue:
On certain vehicles, the fuel line could become damaged by contact with the steering gear in certain crashes. If this happens, fuel could leak.
Note: This recall only affects certain plug-in hybrid models equipped with rack-mounted motor driven power steering (R-MDPS).
Safety Risk:
A fuel leak can create the risk of a fire.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to install an additional protective cover on the fuel line.
Issue:
On certain vehicles, the motor driven power steering (MDPS) wiring harness may have been routed incorrectly. As a result, the wiring could become damaged by contact with the steering shaft. If this happens, there could be a reduction or loss of power steering assist.
Safety Risk:
A loss of power steering assist can cause an increase in steering effort, especially at low speeds, and create the risk of a crash.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, re-route the MDPS wiring harness. If damage is found, the wiring harness will be repaired or replaced as necessary.
Issue:
On certain vehicles, the engine could fail. An engine failure could cause a loss of power to the wheels and/or an engine fire.
Note: This recall only affects vehicles equipped with a 2.4 L MPI engine. Vehicles repaired under Kia service campaign SC037 (Transport Canada recall no. 2021-040) already have the updated software, and don't require this repair.
Safety Risk:
A sudden loss power to the wheels could increase the risk of a crash. An engine fire can create a risk of injury.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the engine. The dealer will also update the engine control module software.
Note: Kia recommends that you should always follow the correct vehicle maintenance schedule, which is printed in the Owner's Manual. If you experience unusual engine noise, reduced power, or a check engine/oil warning light, Kia advises you to immediately visit a Kia dealership to have your vehicle diagnosed.
Issue:
On certain vehicles, the brake hydraulic electronic control unit (HECU) could short circuit.
Safety Risk:
A short circuit could create a fire risk, even while the vehicle is parked and turned off.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuse(s) for the HECU. Kia recommends that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed.
Issue:
On certain vehicles, water could leak into the rearview camera and cause the rearview camera image not to display. Canadian regulations require the rearview image to display when reversing.
Safety Risk:
A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect the rearview camera. The dealer will replace the rearview camera if necessary, and apply additional water proofing to the rearview camera wiring harness.
Issue:
On certain vehicles, the rearview camera mounting clips could fail. If this happens, the rearview camera could fall out of position and cause the rearview image not to display correctly.
Safety Risk:
A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect the rearview camera housing, and replace it as necessary.
Issue:
On certain vehicles, the airbag warning labels on the driver and passenger sun visors could peel off. Canadian regulations require information about the airbag system to be provided on the sun visors.
Safety Risk:
The airbag warning labels provide information about the airbags and child restraint safety recommendations. Not following these recommendations could create an increased risk of injury.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect and replace the driver and passenger sun visors, as needed.
Issue:
On certain vehicles, wear inside the multi-function switch could cause the headlights to turn off suddenly when the switch is in the AUTO mode.
Safety Risk:
A loss of headlights would reduce visibility and could increase the risk of a crash.
Corrective Actions:
Kia will notify owners by mail and advise you to take your vehicle to a dealership to replace certain parts in the multi-function switch. To reduce the safety risk, Kia recommends not to use the AUTO mode until the recall repairs have been completed.
Issue:
On one plug-in hybrid (PHEV) vehicle, a defect in the fuel tank could cause it to leak at the seam.
Safety Risk:
A fuel leak can create the risk of a fire.
Corrective Actions:
Kia will notify owners by mail and instruct you to take your vehicle to a dealership to inspect and, if necessary, replace the fuel tank.
Issue:
On certain vehicles, a fault in the transmission oil pump can cause the vehicle to enter "fail-safe mode". When this happens, a programming error can cause a sudden loss of power to the wheels after 20-30 seconds.
Note: This recall only affects vehicles equipped with a 2.5 L turbo gasoline (T-GDI) engine and an 8-speed dual-clutch transmission (DCT).
Safety Risk:
A sudden loss of power to the wheels could increase the risk of a crash.
Corrective Actions:
Kia will notify owners by mail and instruct you to take your vehicle to a dealership to inspect and, if necessary, replace the transmission. The dealer will also update the transmission control unit software.
Issue:
Certain vehicles may be equipped with an accessory trailer wiring harness kit that could fail. Over time, this could result in a short circuit that can cause the control module to overheat.
Note: This recall only affects Kia Genuine tow hitch wiring harness kits with the part number R5F03AP100 or R5F03AP200. These kits may have been ordered at the time of a vehicle purchase, or purchased separately from a dealer as an aftermarket accessory.
Safety Risk:
A short circuit could create a fire risk, even while the vehicle is parked and turned off.
Corrective Actions:
Kia will notify owners by mail and instruct you to inspect if your vehicle has a trailer wiring harness installed. If it does, Kia advises that you should park your vehicle outdoors, and away from other vehicles or structures until the recall repairs have been complete. The corrective actions for this recall are under development. As an interim repair, Kia will advise you to make an appointment at your local dealership to replace the 30 A "TRAILER" fuse with a 15 A fuse.
Issue:
On certain vehicles, a problem with the transmission shifter assembly may allow you to shift out of the Park position (P) without pressing the brake pedal. If the transmission is shifted without applying the brakes and the parking brake isn't used, the vehicle could move suddenly or roll away.
Safety Risk:
A vehicle that moves suddenly or that rolls away could create the risk of an injury or a crash.
Corrective Actions:
Kia will notify owners by mail and instruct you to take your vehicle to a dealership to inspect the shift lever assembly. The shift lock lever and holder will be replaced, if necessary. To reduce the safety risk, Kia recommends that you should always use the parking brake when you park.
Issue:
On certain vehicles, there may be a problem with the front seat belt pretensioners. As a result, the driver and/or passenger seat belt pretensioners could explode in a crash. If this happens, small pieces of metal could hit people in the vehicle.
Note: This recall replaces RC160 (Transport Canada recall 2022-102) and only affects Sorento Hybrid (HEV) and Sorento Plug-In Hybrid (PHEV) models.
Safety Risk:
A seat belt pretensioner that explodes could create a risk of injury.
Corrective Actions:
Kia will notify owners by mail and instruct you to bring your vehicle to a dealership to install protective caps over the driver and front passenger's seat belt pretensioners.
Issue:
On certain vehicles, there may be a problem with the front seat belt pretensioners. As a result, the driver and/or passenger seat belt pretensioners could explode in a crash. If this happens, small pieces of metal could hit people in the vehicle.
Note: This recall only affects Sorento Hybrid (HEV) and Sorento Plug-In Hybrid (PHEV) models.
Safety Risk:
A seat belt pretensioner that explodes could create a risk of injury.
Corrective Actions:
Kia will notify owners by mail and instruct you to bring your vehicle to a dealer to replace the driver's and/or passenger's front seat belt pretensioners, as necessary.
Issue:
On certain vehicles, the connection between the high-pressure fuel pipe and fuel pump may not be properly sealed. As a result, a fuel leak could occur.
Safety Risk:
A fuel leak can create the risk of a fire.
Corrective Action:
KIA will notify owners by mail and instruct you to bring your vehicle to a dealer to inspect and replace the high-pressure fuel pipe, as required.
Issue:
On certain vehicles, brake fluid can enter the brake Hydraulic Electronic Control Unit (HECU) and cause a short circuit.
Note: This recall replaces RC138 (Transport Canada recall 2020-405). Vehicles that were repaired under that recall also require this repair.
Safety Risk:
A short circuit could create a fire risk.
Corrective Actions:
Kia will notify owners by mail and instruct you to take your vehicle to a dealer to have the HECU inspected and replaced if necessary. The dealer will also replace the ABS multi-fuse. Kia recommends that you should park your vehicle outdoors, and away from other vehicles or structures until the recall repairs have been completed.
Issue:
Kia Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure could cause a sudden loss of power with an inability to restart.
Note: This only affects vehicles equipped with a 2.4 L MPI engine.
Safety Risk:
A sudden loss of engine power could increase the risk of an accident. An engine failure could also create the risk of a fire.
Corrective Actions:
Kia will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module.
Note: Kia recommends that you should always follow the correct vehicle maintenance schedule, which is printed in the Owner's Manual. If you experience unusual engine noise, reduced power, or a check engine/oil warning light, Kia advises you to immediately visit a Kia dealership to have your vehicle diagnosed.
Issue:
On certain vehicles equipped with a 2.0 L NU GDI or 2.4 L Theta II MPI engine, an engine compartment fire could occur while driving. Kia is conducting this recall as a preventative measure to prevent fire risk due to potential fuel leaks, oil leaks and/or engine damage. In some situations, you may notice any of the following symptoms: there could be an abnormal knocking noise from the engine; the check engine light and/or the oil pressure warning light could turn on; you may smell fuel, burning or smoke; or you may notice oil leaks. If you continue to drive the vehicle with these symptoms, the engine could fail and/or a fire could occur. An engine failure can cause a sudden loss of power with an inability to restart.
Note: For the Optima model, only the Optima Hybrid is affected by this recall.
Safety Risk:
An engine compartment fire can create a risk of injury. A sudden loss of engine power could increase the risk of a crash.
Corrective Action:
Kia will notify owners by mail and instruct you to take your vehicle to a dealer for an inspection of the engine and engine compartment. The dealer will inspect for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, if necessary. Kia will also perform a Knock Sensor Detection System (KSDS) software update free of charge, once it is available for your vehicle. This update will detect and prevent engine damage from worn connecting rod bearings.
Issue:
On certain vehicles, brake fluid can enter the brake Hydraulic Electronic Control Unit (HECU) and cause a short circuit.
Note: This problem may cause the ABS warning light to turn on.
Safety Risk:
A short circuit could create a fire risk.
Corrective Actions:
Kia will notify owners by mail and instruct you to take your vehicle to a dealer for an inspection. If there is a brake fluid leak in the HECU, it will be replaced. Kia recommends that you should park your vehicle outdoors, and away from other vehicles or structures until the recall repairs have been completed.
Issue:
On certain vehicles, moisture can enter the brake Hydraulic Electronic Control Unit (HECU) and cause a short circuit.
Safety Risk:
A short circuit could create a fire risk. This can happen even if the vehicle is parked.
Corrective Actions:
Kia will notify owners by mail and instruct you to take your vehicle to a dealer to install a relay to power off the HECU when the vehicle is turned off.
Issue:
Kia Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure may cause a sudden loss of power with an inability to restart.
Safety Risk:
A sudden loss of engine power could increase the risk of a crash.
Corrective Actions:
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module.
Issue:
Kia Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure may cause a sudden loss of power with an inability to restart.
Safety Risk:
A sudden loss of engine power could increase the risk of a crash.
Corrective Actions:
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module.
Note: Vehicles repaired under Service Campaign SC025 already have this software update.
Issue:
Kia Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure may cause a sudden loss of power with an inability to restart.
Safety Risk:
A sudden loss of engine power could increase the risk of a crash.
Corrective Actions:
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module.
Note: Vehicles repaired under Service Campaign SC023 already have this software update.
Issue:
When the engine was replaced under warranty or under Kia's Product Improvement Campaign SC023, the high pressure fuel pipe may not have been properly installed on the fuel pump outlet. A fuel leak could occur if the pipe was damaged, misaligned or improperly torqued during the recall repair.
Safety Risk:
Leaking fuel in the presence of an ignition source could increase the risk of a fire.
Corrective Actions:
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer for an inspection. If fuel leakage is detected, the fuel pipe will be replaced with a new one.
On certain vehicles, when repairs were completed under recall campaign 2017-199 (Kia RC109), the high pressure fuel pipe may not have been properly installed on the fuel pump outlet. A fuel leak could occur if the pipe was damaged, misaligned or improperly torqued during the recall repair. A fuel leak, in the presence of an ignition source, could create the risk of a fire causing injury and/or damage to property. Correction: Dealers will inspect the connections of the high pressure fuel pipe to the fuel pump outlet for leaking fuel. If leaking fuel is detected, the fuel pipe will be replaced with a new one.
On certain vehicles, the bracket that secures the steering column assembly may have been improperly welded and could separate. If this occurs, a driver may notice a loose feeling and/or a loud clunking noise from the steering column while turning the steering wheel. Ultimately, this could cause a loss of steering control, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the cross cowl bar assembly to ensure the steering column assembly is properly secured.
On certain vehicles, the inflator diffuser installed in certain side curtain air bag modules may not have been manufactured correctly. If the vehicle were involved in a crash that warranted side curtain airbag deployment, this could potentially lead to the diffuser detaching. If the diffuser were to detach, it could become a projectile in the occupant compartment, and could cause a tear that could result in the side curtain airbag to not fully inflate. Both of these conditions could increase the risk of injury in a crash. Correction: Dealers will replace both the right and left hand side curtain airbags.
On certain vehicles equipped with 2.0L and 2.4L engines, the engine may contain residual metallic debris from factory machining operations. If debris is present, it could potentially restrict oil flow to the main bearings and rod bearings and could lead to premature wear. If the vehicle continues to be driven with worn bearings, the bearings could fail, which could cause an engine stall while the vehicle is in motion, resulting in loss of motive power which could increase the risk of a crash causing injury and/or property damage. Worn bearings could also result in the illumination of the oil pressure lamp in the instrument cluster. Correction: Dealers will inspect, and if necessary, replace the engine sub-assembly.
On certain vehicles, the driver’s seatback may have been incorrectly welded at time of assembly. This could cause the seatback to fail in a rear-end collision, increasing the risk of injury to vehicle occupants. Correction: Dealers will inspect the seat back frame and replace if necessary.
On certain vehicles, the rear crossmember assist arm bracket may not have been properly welded during the manufacturing process. This could cause the welds to break and affect the rear suspension alignment, which would result in poor vehicle handling, increasing the risk of a crash causing injury and/or damage to property. Correction : Dealers will inspect and replace the rear crossmember assembly as necessary.
On certain vehicles, the sunroof can break due to external impacts, which can cause the sunroof crosspieces with some tempered glass attached to dislodge and drop into the passenger cabin onto occupants. Such breakage would be most prevalent in provinces where gravel road treatments for ice/snow and severe temperature shifts are common. Correction: Dealers will install additional connective pieces to prevent the possibility of sunroof crosspieces dropping under a product enhancement campaign. In the interim, owners are advised to drive with the sunshade in the closed position until the campaign is completed.
Certain vehicles may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 102 - Transmission Control Functions. The transmission shift selector assembly could become damaged and allow the driver to shift the transmission out of the PARK gear position without depressing the brake pedal, contrary to the requirements of the standard. These issues could cause unintended vehicle movement, increasing the risk of injury and/or property damage. Correction: Dealers will replace the shift interlock assembly.
On certain FWD vehicles equipped with a 2.4L engine, the passenger side axle shaft could fail. This could result in a loss of vehicle propulsion which, in conjunction with traffic and road conditions, and the driver’s reactions, could increase the risk of a crash. This could also allow the vehicle to roll away if parked on a sufficient slope, despite the transmission shift lever being set in the PARK position. Both issues could result in property damage and/or personal injury. Correction: Dealers will replace the right front axle shaft assembly.
On certain vehicles, the stop lamp switch may fail and cause intermittent operation of the brake lights. Failure of the brake lights to illuminate when the brake pedal is depressed could result in a crash causing property damage and/or personal injury. Correction: Dealers will replace the switch.
On certain vehicles, the Occupant Classification System (in the right front seat) may misinterpret an incorrectly seated adult as a small stature adult or a child, thereby deactivating the passenger frontal airbag. Failure of the passenger frontal airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will update the Occupant Classification System software.
On certain vehicles, the automatic transmission's intermediate shaft may suffer excessive wear due to a misalignment with the right side output gear. Continued use in this condition could cause a whirring/whining noise to develop, and eventual transmission damage, which could result in a loss of vehicle propulsion. Lost propulsion, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash causing property damage and/or personal injury. Correction: Dealers will replace the intermediate shaft and right side output gear.
On certain vehicles, the rear brake calipers may not have been properly machined and, as a result, brake fluid will leak due to improper sealing. If this occurs, the Low Brake Fluid Level Warning Light on the instrument panel will illuminate indicating that the brake fluid level should be attended to by the driver. If the vehicle continues to be driven with the Low Brake Fluid Level Warning Light illuminated, the driver will experience a soft or spongy brake pedal. In addition if both of these indicators are ignored, braking performance will be reduced. Correction: Dealers will inspect and, if necessary, replace the rear brake calipers.
On certain vehicles, the wiring harness used for the lighting in the vehicle's interior accent illumination located in the front door & rear door trim panels may have been improperly soldered. As a result, when the lights are illuminated, under certain conditions, an electrical short may ensue and can result in a fire. Correction: Dealers will replace the affected harnesses.
On certain vehicles, the stop lamp switch may have been incorrectly installed during vehicle assembly. This could prevent proper brake lamp operation. Failure of the brake lamps to illuminate when the brakes are applied may result in the following road users being unaware of the driver's intentions, increasing the risk of a crash causing injury or death. A malfunction of the switch may also cause the brake lamps to remain illuminated when the brake pedal is released. Additionally, a faulty switch may affect the operation of the brake-transmission shift interlock on automatic transmission-equipped vehicles so that the transmission shifter would not be able to be shifted out of PARK position. It may also cause the Electronic Stability Control (ESC) light to illuminate, and it may not deactivate the cruise control when the brake pedal is depressed. Correction: Dealers will replace the stop lamp switch assembly.
On certain vehicles, a metal clip which is part of the Induction Control Valve (ICV) in the engines intake manifold may sever off. If this occurs, abnormal engine noise and vibrations may occur, along with impaired engine functioning and loss of vehicle power. The problem may illuminate the "Check Engine" light on the dashboard. However, the problem may exist, and engine damage may occur, with or without "Check Engine" light illumination. Engine damage could result in lost propulsion which, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash. Correction: Dealers will replace the ICV with an updated version.
Certain vehicle may experience a fuel leak from the main fuel tube and/or the return tube near the fuel tank due to interference (insufficient clearance) with the vehicle frame. A fuel leak, in the presence of an ignition source, could result in a fire. Correction: Dealers will replace the fuel tubes.
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