The Audi Q7 was the brand's first SUV model when it launched in 2007, and it remains the sole mid-size Audi model with three-row seating. It's a handsome vehicle that appears more compact than it is. In 2020, Audi added a mild hybrid powertrain promising both strong performance and fuel efficiency. Other highlights are a modern, high-tech cabin and standard Quattro AWD.
Issue:
On certain vehicles, the driver seat-mounted airbag may not have been installed properly. As a result, the airbag may not inflate properly in a crash.
Safety Risk:
A seat-mounted airbag that doesn't work properly could increase the risk of injury in a crash.
Corrective Actions:
Audi will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, reinstall the driver seat-mounted airbag.
Issue:
On a small number of vehicles, a software problem could cause the heating film for the front camera on the windshield to overheat and melt.
Safety Risk:
Heating film that overheats can create a fire risk.
Corrective Actions:
Volkswagen will notify owners by mail and instruct you to take your vehicle to a dealership to update the front camera software. The dealer will also replace the heater element for the front camera.
Issue:
On certain vehicles equipped with 21" wheels, the compliance label lists a gross axle weight rating (GAWR) for the rear axle that's too high. The label should list the rear axle capacity as 1770 kg (3902 lb.). This could lead you to overload the vehicle.
Safety Risk:
Overloading the vehicle could increase the risk of a crash.
Corrective Actions:
Audi will notify owners by mail and instruct you to take your vehicle to a dealership to install a label with the correct rear axle GAWR.
Issue:
On certain vehicles, the infotainment main unit in the center console could fail. If this happens, the display screen will not turn on when you start the vehicle and the rearview camera image will not appear when backing up. Canadian regulations require the rearview image to display when the transmission is shifted into reverse.
Safety Risk:
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Corrective Actions:
Audi will notify owners by mail and instruct you to take your vehicle to a dealership to replace the infotainment unit.
Issue:
On certain vehicles, a software problem could cause the rearview camera image not to appear on the display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear.
Safety Risk:
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Corrective Actions:
Volkswagen will notify owners by mail and instruct you to take your vehicle to a dealership to update the infotainment software.
Issue:
On certain vehicles, the fuel delivery module inside the fuel tank could fail. If this happens, the engine may run rough or may not start. This could also result in a sudden loss of engine power while driving.
Note: This problem could cause the emission control system warning light to turn on.
Safety Risk:
A sudden loss of engine power could increase the risk of a crash.
Corrective Actions:
Audi will contact owners by mail and instruct you to bring your vehicle to a dealership to replace the fuel delivery module.
Issue:
Under certain conditions, a software problem could cause a delay before the rearview camera image appears. Canadian regulations require the rearview image to display within 2 seconds of shifting the transmission into reverse gear.
Safety Risk:
A rearview camera that is slow to turn on could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.
Corrective Actions:
Audi will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle infotainment unit parameters.
Issue:
On certain vehicles, the passenger seat belt assemblies may contain defective automatic locking retractors (ALR). As a result, the seat belts may not properly lock to secure a child seat.
Safety Risk:
A seat belt that is used to secure a child restraint but is not properly locked could increase the risk of injury in a crash.
Corrective Actions:
Audi will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the seat belts. They will be replaced, if necessary.
Issue:
On certain vehicles, the bolt that attaches the steering shaft to the steering gear may not be properly tightened. Over time, the bolt may loosen. If you continue to operate the vehicle, the bolt could detach completely and cause a loss of steering control.
Safety Risk:
A loss of steering could create the risk of a crash.
Corrective Actions:
Audi will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the steering shaft bolt and, if necessary, replace it.
Issue:
On certain vehicles, the driver and/or passenger side-curtain airbags may not inflate properly in a crash.
Safety Risk:
An airbag that does not inflate properly may increase the risk of injury in a crash.
Corrective Actions:
The company will notify owners by mail and instruct you to take your vehicle to a dealer to replace one or both of the side-curtain airbags.
Issue:
On certain vehicles, the front shock absorber forks may crack. This may allow the shock absorber to come loose and cause the tire to contact the wheel housing. This could affect steering control.
Safety Risk:
If the steering system does not work properly, there could be an increased risk of a crash.
Corrective Actions:
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have the affected shock absorber fork(s) replaced.
Issue:
On certain vehicles, a small amount of fuel may leak from one or both fuel rails.
Safety Risk:
Leaking fuel in the presence of an ignition source could increase the risk of a fire.
Corrective Actions:
The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have the left and right fuel rails replaced.
Certain vehicles with a cracked (but not leaking) fuel pump flange were repaired with butyl tape only under a previous recall (please see Transport Canada Recall 2016-443 / Audi campaign 20W9). This is because replacement fuel pump flanges were not available at the time of repair (the butyl tape was used an interim repair). If the fuel pump flange is not replaced, a fuel leak could still occur. A fuel leak, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will replace fuel pump flange and reapply the protective butyl tape.
On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will apply a butyl protective film to the fuel pump flange. If cracks are present, the fuel pump flange will be replaced. Note: This is an expansion of recall 2016-443.
Certain vehicles may have been equipped with airbag and/or pretensioner igniters that do not meet specifications. This could cause affected airbags and/or pretentioners to fail to deploy properly in the event of a crash, which could increase the risk of injury to vehicle occupants. Correction: Dealers will replace affected airbag and/or pretentioner.
On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will apply a butyl protective film to the fuel pump flange. If cracks are present, the fuel pump flange will be replaced.
Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 108 - Lighting System and Retroreflective Devices. In a situation where the parking lights are switched on and the vehicle is locked, the side marker lights do not illuminate, which is contrary to the requirements of the standard. This could reduce vehicle visibility, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will update vehicle software.
Certain vehicles may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 207 - Anchorage of Seats. The third row seat may move forward if subject to high loading, such as in a frontal collision. As a result, it may not adequately restrain an occupant and would increase the risk of injury, and cause it to not conform to the standard. Correction: Dealers will install an additional support bracket.
On certain vehicles, the software of the airbag control module may be incorrect. This could cause the frontal airbags to deploy (where deployment is warranted) with too much force in relation to the type of crash, which could increase the risk of injury to vehicle occupants. Correction: Dealers will update the airbag control module software.
On certain vehicles, a fuel leak may occur in the fuel injection system under certain driving conditions. Leaking fuel in the presence of an ignition source could lead to a fire causing injury and/or damage to property. Correction: Dealers will replace the fuel rails and corresponding fuel injector seals.
On certain vehicles equipped with a 3.0L TDI engine, a contaminated check valve may allow engine oil to enter the brake booster. Over time, this could degrade the brake booster diaphragm and cause it to rupture, affecting power assist brake performance and potentially causing a complete loss of power assist, resulting in increased brake pedal effort. An unexpected increase in pedal effort could increase the risk of a crash causing property damage and/or personal injury the risk of a crash. Correction: Dealers will inspect the brake booster system for oil contamination and replace a vacuum line, as necessary.
On certain Audi A6 Avant and Q7, if one of the automatic rear lid struts has a total loss of pressure, the resultant slow movement of the rear lid is interpreted by the software as an intended manual close, and the motor clutch releases to close the rear lid immediately. This can result in an unintended rapid closing of the rear lid with a risk of personal injury. Correction: Dealers will install updated software.
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